Quick tutor recognition
Profile photo, name, university, pronouns, lead tutor status, and completion state give supervisors a quick snapshot of who the tutor is.
Problem
Unreliable tutor profile data resulted from an outdated profile system and limited tutor control over updating their own information.
The existing tutor profile page was outdated and did not reflect how PLUS operates across multiple universities. Tutors could not easily update their information, causing profile data to become incomplete or outdated. This limited how internal teams and tools could reliably use tutor data for operations, research, and coordination.
Solution
Tutors POV:
Supervisors POV:
Phase 1
Ownership model I landed on
Tutor Owned
System-managed
AI-assisted exploration
Final structure
Phase 2
I used AI-assisted ideation to rapidly explore scalable admin workflow patterns
To rapidly explore new admin layout patterns, I used AI-assisted tools like Google Stitch and Figma Make to generate and iterate on multiple modal structures and information hierarchies.
Layouts Explored
I updated profile fields to better support tutor comfort and supervisor needs
Another round of feedback from tutor supervisors, PMs, and developers helped refine how tutor identity, communication, and operational context should appear across the admin workflow.
I finalized a scalable tutor management workflow that made tutor information easier to navigate and manage
I finalized the workflow by refining the layout, hierarchy, and component organization based on feedback from supervisors, PMs, and developers. The final design consolidated tutor identity, communication, sessions, and profile context into a clearer and more scalable experience that made tutor information easier to navigate and manage.
Key Decisions
Clear organization and recognizable patterns made tutor information easier to scan and manage
Impact & Outcomes
Clearer profile experiences increase completion, visibility, and usability
Since the redesign is currently in development, we defined success metrics to evaluate the experience.
500+
tutors impacted
+
Supervisor knowledge of Tutors
+
Tutor and Supervisor satisfaction
+
Tutor profile completion rate
What I Learned
Designing for systems
Working in a large design system.
Collaboration over features
Balancing multiple stakeholders perspectives.
AI as a tool
AI accelerated exploration.
Design Tradeoffs
Simple interactions reduced friction and made profile updates feel more intuitive
Next Steps
Building a stronger foundation to enable future tutor growth
I designed with future growth in mind and identified opportunities for how the experience could evolve over time.
